Free and premium
Every server gets the whole ticket system for free: panels, the web panel, notes, statistics, replies from the panel, the member portal. Premium raises some limits and adds branding and a few conveniences.
The limits
| What | Free | Premium |
|---|---|---|
| Ticket panels | 3 | 50 |
| Canned texts | 10 | 200 |
| Members invited into one ticket | 5 | 15 |
| Files stored per ticket | 250 MB | 1 GB |
| Files stored per server | 5 GB | 50 GB |
| Audit log kept for | 90 days | For good |
What premium adds
- Your own branding. Your server's name, logo and accent colour on the panel and on the messages members are sent, and the webticketer credit can be removed.
- A short address. Your panel at /s/ and a name of your choosing, instead of a long server number.
- Auto-close. Tickets that are waiting for a member who has stopped replying are closed after a number of days you set.
- Spreadsheet downloads. Every ticket you can see as a spreadsheet, and the dashboard's figures by type and by hour.
Getting premium
There is no payment page yet. Premium is switched on for a server by the webticketer team, for a number of days or with no end date. If you would like it for yours, ask in the webticketer support server on Discord.
If a server's premium ends, nothing it saved is deleted: branding, the short address and extra panels stay on file and come back with premium. The limits drop, so a server over a limit keeps what it has and cannot add more. The audit log is the one exception: lines older than 90 days are removed.