webticketer
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WHMCS

Limits and questions

What is not synced, how fresh the data is, and the usual questions.

Limits

  • It checks about once a minute, so the panel is up to a minute behind WHMCS.
  • Up to 500 open tickets are listed per check, and 25 are read in full per check; a large first import fills in over a few minutes.
  • Files and images are not brought in or sent. Customer details, invoices and services are not shown yet.
  • Custom fields, billing actions, ticket departments and WHMCS staff assignment are not synced.
  • Linking a WHMCS customer to a Discord member is not available yet.

Questions

Does the customer know I am using webticketer? They get WHMCS's own email, from your WHMCS, with the reply text and your name at the end. Nothing from webticketer is added.

Can I connect more than one WHMCS? One per server for now.

Who assigns the tickets? Assignment happens in the panel, between your agents. WHMCS is not told who has a ticket.

What if I stop using it? Press Disconnect WHMCS. The credentials are deleted and nothing more is pulled in. Tickets already in the panel stay, but replies to them can no longer reach WHMCS.