WHMCS troubleshooting

The messages

• That address cannot be used. It must be a public https address. Check it starts with https:// and that the WHMCS is reachable from the internet.
• webticketer could not reach your WHMCS. The address is wrong, the site is down, or a firewall is blocking webticketer. Try opening the address in a browser.
• Your WHMCS took too long to answer. WHMCS is slow or overloaded. It is tried again at the next check.
• WHMCS did not accept the API identifier and secret. They are wrong, were deleted, or belong to an admin without API Access. Enter them again.
• WHMCS refused this server's address. Add webticketer's address to the API IP allow list in WHMCS, or use an access key.
• The API credentials do not have permission for that. Give the credentials' role the ticket and department actions.
• WHMCS answered with something webticketer could not read. The address does not point at WHMCS itself (a login page, a redirect, a different site). Use the address you log in at.
• The saved credentials could not be opened. Enter the identifier and secret again and save.
• WHMCS connections are switched off for the moment. The webticketer team has switched the feature off. Nothing is pulled in or sent until it is back on; replies already waiting are not lost.

No tickets arrive

1. Is it switched on?

2. Does the card say Connected?

   Press Test connection. Fix whatever it says first.

3. Is the server premium?

   The integration pauses if premium ends; your tickets and settings are kept.

4. Are the tickets closed in WHMCS?

   Only tickets that are not closed are brought in.

5. Wait a minute

   The check runs about once a minute.