Find your way around the panel

Signing in

Go to the panel and sign in with Discord. You see every server where you hold a staff role and the bot is installed. If you support several, the switcher at the top left moves between them.

Queues

The sidebar lists the views of your server's tickets, each with a count:

• Triage: open tickets nobody has picked up, oldest first.
• All tickets: every ticket that is not closed.
• My tickets: tickets assigned to you.
• Closed: closed tickets, most recently closed first.
• Panels: one queue for each ticket panel your server has posted.
• One queue for each of your colleagues, showing what they have on.

A panel shown greyed out is restricted to roles you do not hold. Its tickets do not appear for you anywhere.

Search

The search box in the top bar finds members and tickets, open and closed. It matches ticket numbers, subjects, the names of the people who opened them, messages and internal notes. Press Ctrl K to jump to it.

Inbox

The bell in the top bar opens your inbox: the tickets assigned to you and the notes you have been mentioned in, across every server you support. The number on the bell is how many mentions you have not read.

Dashboard

Dashboard, at the top of the sidebar, shows how many tickets are being opened and closed, how the open ones are spread across statuses, and how long replies and closures are taking. A server can limit it to admins, in which case the link is not shown to you.

Light and dark

The panel follows your system's light or dark setting. The button at the right of the top bar switches it by hand.